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Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management, 3rd Edition

Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management, 3rd Edition

Trending Research Book in Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management, 3rd Edition

Author(s) Name:  Gordon S. Linoff, Michael J. A. Berry

About the Book:

   This new edition—more than 50% new and revised— is a significant update from the previous one, and shows you how to harness the newest data mining methods and techniques to solve common business problems. The duo of unparalleled authors share invaluable advice for improving response rates to direct marketing campaigns, identifying new customer segments, and estimating credit risk. In addition, they cover more advanced topics such as preparing data for analysis and creating the necessary infrastructure for data mining at your company.
   Data Mining Techniques, Third Edition covers a new data mining technique with each successive chapter and then demonstrates how you can apply that technique for improved marketing, sales, and customer support to get immediate results.

Table of contents

  Chapter 1 What Is Data Mining and Why Do It?
  Chapter 2 Data Mining Applications in Marketing and Customer Relationship Management
  Chapter 3 The Data Mining Process
  Chapter 4 Statistics 101: What You Should Know About Data
  Chapter 5 Descriptions and Prediction: Profiling and Predictive Modeling
  Chapter 6 Data Mining Using Classic Statistical Techniques
  Chapter 7 Decision Trees
  Chapter 8 Artificial Neural Networks
  Chapter 9 Nearest Neighbor Approaches: Memory-Based Reasoning and Collaborative Filtering
  Chapter 10 Knowing When to Worry: Using Survival Analysis to Understand Customers
  Chapter 11 Genetic Algorithms and Swarm Intelligence
  Chapter 12 Tell Me Something New: Pattern Discovery and Data Mining
  Chapter 13 Finding Islands of Similarity: Automatic Cluster Detection
  Chapter 14 Alternative Approaches to Cluster Detection
  Chapter 15 Market Basket Analysis and Association Rules

ISBN:  9780470650936

Publisher:  John Wiley & Sons

Year of Publication:  2011

Book Link:  Home Page Url