The aim of IJECRM is to provide an international forum and refereed reference in the field of electronic customer relationship management (ECRM). It also addresses the interaction, collaboration, partnership and cooperation between small and medium sized enterprises (SMEs) and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in todays global businesses. Therefore, manuscripts offering theoretical, conceptual, and practical contributions for ECRM are encouraged.
Journal Home:  Journal Homepage
Editor-in-Chief:   Prof. Bruce Chien-Ta Ho
scope: Electronic customer relationship management (ECRM) CRM strategy, marketing, technology and software Custom marketing and sales management Customer lifetime value, loyalty, satisfaction, behaviour, databases Issues for implementing CRM systems/solutions for CRM problems Tools for capturing customer information, managing/sharing customer data
Print ISSN:  1750-0664
Electronic ISSN:  1750-0672
Abstracting and Indexing:  Scopus
Imapct Factor :  
Subject Area and Category:   Business, Management and Accounting Business, Management and Accounting (miscellaneous)
Publication Frequency:  
H Index:  14
Q1:  
Q2:  
Q3:  Business, Management and Accounting (miscellaneous)
Q4:  
Cite Score:  2.0
SNIP:  0.559
Journal Rank(SJR):  0.213
Latest Articles:   Latest Articles in International Journal of Electronic Customer Relationship Management
Guidelines for Authors: International Journal of Electronic Customer Relationship Management Author Guidelines
Publisher:  Inderscience Enterprises Ltd.
Country:  United Kingdom