API Gateway Management for a Legacy Insurance Claims Application Using Cloud-Native Services

Policyholders or authorized staff submit insurance claims with policy details, incident information, and supporting documents.

Kong receives the API request, applies authentication and routing rules, and forwards the request to the legacy claims application. Claim information is stored in PostgreSQL.

The system verifies the policy, claimant details, coverage, and claim information.

Kong routes requests to the appropriate claims services. The application retrieves policy and customer information from PostgreSQL and communicates with external insurance systems through REST APIs.

Submitted documents and claim information are checked for completeness, inconsistencies, and potential fraud.

The API gateway securely routes verification requests to internal or external verification services. The results are returned to the claims application and recorded in PostgreSQL.

A claims officer reviews the validated claim and approves, rejects, or requests additional information.

The gateway securely exposes the required claim-management APIs. The application retrieves claim information, updates the decision, and stores the result in PostgreSQL.

Approved claims are processed for settlement, and policyholders can track their claim status.

Kong routes settlement and status requests to the appropriate services. Settlement information and claim status are stored in PostgreSQL and exposed through secured APIs.