Cite Score and Journal Rank of International Journal of Services Technology and Management

About:

International Journal of Services Technology and Management is a peer-reviewed journal that focuses on the convergence of service technology, management, and engineering disciplines. It provides a platform for discussing developments and trends in the field of service science and their impact on the management and delivery of services in various sectors, including information technology, healthcare, finance, and logistics.

Objective: The International Journal of Services Technology and Management aims to disseminate high-quality research and practical insights related to service technology, management, and innovation. The journal covers a broad range of topics, including service design, service operations, service engineering, service marketing, and the role of technology in service management. It seeks to enhance the understanding of service systems and promote the application of technology and management principles to improve service delivery and effectiveness.

Impact and Audience: The journal is intended for academics, researchers, practitioners, and policymakers who are involved in the study and application of service technologies and management practices. It serves as a resource for those looking to understand the complexities of service systems and the integration of technology and management strategies to optimize service outcomes. The International Journal of Services Technology and Management is influential in fostering innovation and improving service quality across diverse industries by facilitating the exchange of knowledge and best practices.

Journal Home:  Journal Homepage

Editor-in-Chief:  Dr. M.A. Dorgham

scope: International Journal of Services Technology and Management is a peer-reviewed journal that publishes research on the technological and managerial aspects of services. The journal addresses the design, development, delivery, and management of services in various sectors, including information technology, healthcare, finance, and education.

Key Areas Covered:
1. Service Innovation and Design: Research on innovative approaches to service design, including methodologies, tools, and frameworks that enhance service quality and customer satisfaction.

2. Information and Communication Technology (ICT) in Services: Studies on the role of ICT in transforming service delivery, including cloud computing, big data analytics, and the Internet of Things (IoT).

3. Service Operations Management: Articles focusing on the optimization of service operations, including service process design, workflow management, and performance measurement.

4. Service Strategy and Planning: Research on strategic planning and management of service organizations, including market analysis, service positioning, and competitive strategies.

5. Customer Relationship Management (CRM): Studies on CRM strategies, tools, and technologies that improve customer engagement and loyalty in service environments.

6. E-Service and Digital Platforms: Articles on the development and management of digital services and platforms, including e-commerce, online banking, and telemedicine.

7. Quality Management in Services: Research on quality control, assurance, and continuous improvement practices in service industries.

8. Human Resources in Services: Studies on the role of human resources in service delivery, including training, performance management, and employee engagement.

9. Supply Chain Management in Services: Articles on managing service supply chains, including logistics, inventory management, and supplier relationships.

10. Service Marketing and Branding: Research on marketing strategies and branding for service organizations, including service branding, customer experience, and service promotion.

11. Service Technology Adoption and Diffusion: Studies on the adoption and diffusion of new technologies in service industries, including factors influencing technology acceptance and integration.

12. Ethical and Legal Issues in Services: Articles addressing ethical considerations and legal regulations related to service delivery, data privacy, and consumer protection.

Print ISSN:  1460-6720

Electronic ISSN:  1741-525X

Abstracting and Indexing:  Scopus

Imapct Factor :  

Subject Area and Category:  Business, Management and Accounting,Marketing,Strategy and Management,Computer Science Applications,Engineering,Social Sciences,E-learning

Publication Frequency:  

H Index:  26

Best Quartile:

Q1:  

Q2:  

Q3:  

Q4:  Computer Science Applications

Cite Score:  1.1

SNIP:  0.197

Journal Rank(SJR):  0.161

Latest Articles:   Latest Articles in International Journal of Services Technology and Management

Guidelines for Authors: International Journal of Services Technology and Management Author Guidelines

Paper Submissions: Paper Submissions in International Journal of Services Technology and Management

Publisher:  Inderscience Enterprises Ltd.

Country:  United Kingdom