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International Journal of Service Science, Management, Engineering, and Technology - IGI Global | 2024 Cite Score:5.6 | Q2

International Journal of Service Science, Management, Engineering, and Technology With Cite Score

Cite Score and Journal Rank of International Journal of Service Science, Management, Engineering, and Technology

  • About: The International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) is a peer-reviewed journal dedicated to exploring the integration of service science, management, engineering, and technology. It focuses on research that advances understanding and application across these fields, including service design, operations management, technology adoption, and system engineering. The journal aims to provide a comprehensive platform for interdisciplinary research and innovation in the service sector.
  • Objective:
    The primary objective of IJSSMET is to advance knowledge and practice in the areas of service science, management, engineering, and technology by publishing high-quality research. The journal seeks to explore innovative approaches and solutions for improving service delivery, managing service operations, and leveraging technology for service excellence. It aims to bridge the gap between theoretical research and practical applications, supporting advancements that benefit both academia and industry.
  • Interdisciplinary Approach:
    IJSSMET adopts an interdisciplinary approach, encouraging contributions from diverse fields such as service science, management, engineering, and information technology. This approach ensures a broad and comprehensive exploration of issues related to service systems, integrating technical, managerial, and strategic perspectives. By fostering interdisciplinary collaboration, the journal aims to address complex challenges and develop innovative solutions that enhance service performance and technology integration.
  • Impact:
    The journal has a significant impact on both academic research and practical applications in service science and technology. It is cited by researchers, practitioners, and industry professionals seeking to understand and implement the latest advancements in service management and technology. The research published in IJSSMET contributes to the development of new methodologies, tools, and best practices, influencing service design, operations, and technology deployment. The journal also serves as a valuable resource for educators and students in related fields.
  • Significance:
    IJSSMET plays a crucial role in advancing the study and application of service science, management, engineering, and technology by publishing high-quality research that addresses key challenges and explores new opportunities. Its contributions support the development of effective service systems, innovative management practices, and advanced technologies that enhance service delivery and performance. The journals interdisciplinary focus and commitment to excellence make it an essential resource for anyone involved in the research, development, and application of services and technology.

  • Editor-in-Chief:  Ahmad Taher Azar 

  • Scope: The International Journal of Service Science, Management, Engineering, and Technology focuses on the intersection of service science, management, engineering, and technology. Its scope includes, but is not limited to:
  • Service Science: Research on the theory and application of service science, including service systems, service design, and service innovation.
  • Service Management: Techniques and strategies for managing service organizations, including service quality, customer experience, and service operations management.
  • Service Engineering: Development and application of engineering principles to service systems, including service system design, process engineering, and technology integration.
  • Technology in Services: Impact of technology on service delivery and management, including digital services, e-services, and technology-enabled service innovations.
  • Service Innovation: Advances in service innovation, including new service development, innovation processes, and strategies for fostering innovation in service organizations.
  • Customer Experience Management: Techniques and methodologies for managing and enhancing customer experience in service settings, including service design, customer journey mapping, and experience measurement.
  • Operations Management: Research on operations management within service industries, including process optimization, service delivery models, and operational efficiency.
  • Service Quality and Performance: Methods for measuring and improving service quality and performance, including quality assurance, performance metrics, and service excellence frameworks.
  • Service Systems Design: Design and modeling of service systems, including service blueprinting, process mapping, and system integration.
  • Business Process Management: Research on business process management within service organizations, including process modeling, analysis, and improvement.
  • Information Systems for Services: Development and application of information systems to support service delivery and management, including service management systems, CRM systems, and decision support systems.
  • Human Resource Management in Services: Techniques and strategies for managing human resources in service organizations, including workforce planning, training, and employee engagement.
  • Service Economics: Analysis of economic aspects of service industries, including service pricing, cost management, and economic impact of service innovations.
  • Service Marketing: Strategies and practices for marketing services, including service branding, market segmentation, and promotional strategies.
  • Cross-Disciplinary Research: Integration of concepts and methods from multiple disciplines, including engineering, management, and technology, to address challenges and opportunities in service science.
  • Case Studies and Best Practices: Real-world case studies demonstrating successful applications of service science, management, engineering, and technology principles.
  • Education and Training: Development of educational resources and training programs related to service science, management, engineering, and technology.
  • Future Trends and Challenges: Exploration of emerging trends, challenges, and opportunities in service science and related fields.
  • The journal provides a platform for researchers, practitioners, and educators to explore and share advancements and insights in service science, management, engineering, and technology.
  • Latest Research Topics for PhD in Computer Science

  • Print ISSN:  1947-959X

    Electronic ISSN:  1947-9603

  • Abstracting and Indexing:  Scopus

  • Imapct Factor :  

  • Subject Area and Category:   Business, Management and Accounting, Business, Management and Accounting (miscellaneous), Computer Science, Computer Science (miscellaneous), Engineering, Engineering (miscellaneous), Multidisciplinary, Multidisciplinary

  • Publication Frequency:  Bi-Monthly

  • H Index:  21

  • Best Quartile:

    Q1:  

    Q2:  Multidisciplinary

    Q3:  

    Q4:  

  • Cite Score:  5.6

  • SNIP:  0.575

  • Journal Rank(SJR):  0.310