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Journal of Service Research - SAGE | 2024 Impact Factor:8.6 | Cite Score:24.6 | Q1

Journal of Service Research - SAGE - Impact Factor

Impact Factor and Journal Rank of Journal of Service Research

  • About: The Journal of Service Research (JSR) is a prominent, peer-reviewed academic journal that focuses on the field of service management and marketing. It is published by SAGE Publications and serves as a leading platform for disseminating high-quality research that advances the understanding and practice of service-related phenomena in various industries.
  • Content: Empirical and theoretical studies presenting new findings and insights in the field of service research. Comprehensive reviews that synthesize existing research, identify gaps, and suggest future research directions. Papers that propose new frameworks, models, or theories to advance understanding in service research.
  • Interdisciplinary Approach: The journal integrates perspectives from marketing, management, operations, information systems, and economics to provide a holistic view of service research.
  • High Standards and Impact: The Journal of Service Research is known for its rigorous peer-review process and high editorial standards, ensuring the publication of impactful and high-quality research. It is highly regarded in the academic community and frequently cited by researchers and practitioners.
  • Global Reach: The journal attracts contributions from a diverse group of researchers and practitioners around the world, making it a truly global forum for service research.
  • Significance: It is a leading academic journal that significantly contributes to the field of service research. It offers a comprehensive platform for the dissemination of high-quality research that advances both theoretical understanding and practical application in service marketing and management. Its interdisciplinary approach, rigorous standards, and global reach make it an indispensable resource for researchers, practitioners, and educators in the service sector.

  • Editor-in-Chief:  Ming-Hui Huang

  • Scope: The Journal of Service Research (JSR) focuses on the scholarly study of service, covering a broad range of topics related to service management, marketing, operations, and design.
  • The scope of the journal includes, but is not limited to, the following areas:
  • Service Marketing: Research on service branding, customer satisfaction, loyalty, relationship marketing, and service recovery.
  • Service Management and Operations: Studies on service quality, service delivery processes, service innovation, productivity, and performance measurement.
  • Customer Experience and Engagement: Investigations into customer behavior, experience design, engagement strategies, and co-creation in service environments.
  • Technology and Service: The impact of emerging technologies such as artificial intelligence, machine learning, blockchain, and digital platforms on service delivery and management.
  • Service Design: Innovations in service design, including service blueprints, touchpoints, and journey mapping to improve customer interactions and experiences.
  • Service Systems and Networks: Research on the integration and management of service systems, ecosystems, and networks, including supply chain and value chain perspectives.
  • Service Strategy: Strategic aspects of service management, including business models, competitive strategy, and globalization of services.
  • Human Resources in Service: Issues related to service employees, including training, motivation, service culture, and the role of frontline employees in service delivery.
  • Latest Research Topics for PhD in Computer Science
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  • Print ISSN:  10946705

    Electronic ISSN:  15527379

  • Abstracting and Indexing:  Scopus, Science Citation Index Expanded

  • Imapct Factor 2024:  8.6

  • Subject Area and Category:  Business, Management and Accounting,Organizational Behavior and Human Resource Management Computer Science,Information Systems,Social Sciences,Sociology and Political Science

  • Publication Frequency:  

  • H Index:  156

  • Best Quartile:

    Q1:  Information Systems

    Q2:  

    Q3:  

    Q4:  

  • Cite Score:  24.6

  • SNIP:  3.392

  • Journal Rank(SJR):  6.011