Research Area:  Machine Learning

Abstract:

Demand forecasting is an important aspect in supply chain management that could contribute to enhancing the profit and increasing the efficiency by aligning the supply channels with anticipated demand. In the retail industry, customers and their needs are diverse making demand forecasting a challenging task. In this regard, this study aims at developing a three-step data-driven cluster-based demand forecasting approach for the retail industry. First, customers are segmented based on their recency, frequency, and monetary (RFM) characteristics. Customers with similar buying behaviors are recognized as a segment, creating an ordered relationship between transactions made by them. In the second step, time-series analysis techniques are used to forecast demand for each customer segment. Finally, Bayesian model averaging (BMA) is adopted to ensemble the forecasting results obtained from alternative time series techniques. The applicability of the proposed approach is presented through a comparative case study analysis with presented improvement in the accuracy of daily demand prediction.

Keywords:  
Demand forecasting
Customer segmentation
Multivariate time-series forecasting
Ensemble learning

Author(s) Name:  Mahya Seyedan, Fereshteh Mafakheri, Chun Wang

Publisher name:  Elsevier

DOI:  10.1016/j.dajour.2022.100033

Volume Information:  Volume 3

Paper Link:   https://www.sciencedirect.com/science/article/pii/S2772662222000066