Research Area:  Artificial Intelligence

Abstract:

This study provides an overview of state-of-the-art research on Artificial Intelligence in the business context and proposes an agenda for future research. First, by analyzing 404 relevant articles collected through Web of Science and Scopus, this article presents the evolution of research on AI in business over time, highlighting seminal works in the field, and the leading publication venues. Next, using a text-mining approach based on Latent Dirichlet Allocation, latent topics were extracted from the literature and comprehensively analyzed. The findings reveal 18 topics classified into four main clusters: societal impact of AI, organizational impact of AI, AI systems, and AI methodologies. This study then presents several main developmental trends and the resulting challenges, including robots and automated systems, Internet-of-Things and AI integration, law, and ethics, among others. Finally, a research agenda is proposed to guide the directions of future AI research in business addressing the identified trends and challenges.

Keywords:  

Author(s) Name:  Sandra Maria Correia Loureiro, Joao Guerreiro, Iis Tussyadiah

Publisher name:  ELSEVIER

DOI:  https://doi.org/10.1016/j.jbusres.2020.11.001

Volume Information:  Volume 129, May 2021, Pages 911-926

Paper Link:   https://www.sciencedirect.com/science/article/abs/pii/S0148296320307451